Veteran-focused integrated healthcare

November 1, 2017
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Veteran-focused integrated healthcare

Canadian Forces veterans, whether retired or medically-pensioned out of service, dedicated their lives to protecting our country, its citizens and its ideals. For many soldiers, their work both at home and overseas has left them with chronic injuries and ailments. 

These sometimes complex healthcare issues require dedicated, knowledgeable healthcare professionals who understand the value of a team approach. Our Clinic’s Phoenix Program, focused on the health of Canada’s veterans, delivers integrated healthcare to improve both physical and mental health, regardless of a veteran’s standing with Veterans Affairs Canada. 

Phoenix Program support includes the assistance of experienced staff who understand the military medical pension system and can assist with completion of both pension and benefit paperwork. Medical pension assessment and reassessment are available for veterans struggling through the system. 

Each veteran who participates in the Phoenix Program spends time with the Nurse Concierge, an experienced triage nurse, to uncover their needs and goals. She then compiles her recommendations for treatment which could include a variety of disciplines and access to Our Clinic’s state-of-the-art technology. 

Professionals in physical care – physiotherapists, chiropractors, osteopaths, massage therapists, kinesiologists, dietitians – work together to create an individualized program for optimal physical health for each veteran. 

Pain management is a concern for a large number of medically-pensioned veterans. Combined with their physical care plan, Our Clinic’s Phoenix Program staff has education in cannabis therapy and customized, targeted, topical compounded creams. Pain management often requires innovation and the multi-disciplined Phoenix Program team are committed to the best possible resolution. 

Post-traumatic stress disorder (PTSD) is in itself a complex condition and requires insightful treatment. The mental health team – social workers, psychologists, psychiatrists, counsellors – participate with other team members to ensure an overall health plan is created for each veteran. 

All proceeds from the Phoenix Program and Our Clinic are used to support the innovative Rebuild Program and charities. The Rebuild Program, created and managed by Our Clinic, is designed to help improve health outcomes for people with barriers to quality rehabilitation and healthcare services. 

“The majority of medical clinics – maybe all of them in Canada – have owners or shareholders who benefit from the proceeds,” stated Ciacco. “At Our Clinic, the proceeds are used to support those who need help but can’t get it. The proceeds from the Phoenix Program are dedicated to helping veterans and their families.

“The amount of support we’re able to deliver through the Rebuild Program changes based on our paying patient base.”

To learn more about the Phoenix Program or contact us to participate in the program, visit the Phoenix page on our website. 


Our Clinic delivers full spectrum, total health care and has assembled a strong and experienced medical team in its unique, multi-disciplinary healthcare centre located in London, Ontario. The suite of services available is dedicated to mental and physical rehabilitation, all managed and coordinated for you by a nurse concierge. www.ourclinic.life

Our Clinic is a proudly philanthropic organization.  Proceeds from Our Clinic are used to support the Rebuild Program which helps those without medical benefits receive health services and wellness products.