Removing some frustration from the veteran medical pension

November 1, 2017
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Removing some frustration from the veteran medical pension

Medically-pensioned veterans, whether released because of injury in war, peacekeeping or training, often present with complex health issues. In many cases, there are multiple physical and mental challenges. Getting help to reach better wellness can unfortunately frustrate and discourage soldiers who are new to the requirements of benefit plans and civilian medical processes. 

Getting through the medical pension assessment paperwork can be difficult for many veterans. And that’s just the beginning of their journey.

For veterans with complex issues, days can be spent travelling to various healthcare providers. That makes it hard to get on with a new life out of the military when time to settle is lost going from clinic to clinic to get the care they need. 

The Phoenix Program at Our Clinic understands all these challenges facing Canada’s veterans and has experience working within their benefits and pension system.

As a multi-disciplinary service provider for veterans, Our Clinic uses best practices in physical, psycho-social and mental health rehabilitation to support treatment of complex health conditions of veterans. We bring together the expertise of a team of healthcare professionals from a variety of disciplines to provide integrated assessment and collaborative care to veterans, regardless of their status with Veterans Affairs Canada. 

Our Clinic’s professional team can help with medical pension assessment and reassessment; they can also bring clarity to the benefits available to each individual veteran. Even the intake process at Our Clinic can be walked through together with one of the staff so the veteran doesn’t need to feel overwhelmed by the paperwork. 

When a veteran becomes a patient at Our Clinic, the first step in their care is an interview with the Nurse Concierge. This key player at Our Clinic is a well-trained and experience triage nurse who listens to the veteran’s history and goals and begins the process of creating their individual treatment plans. State-of-the-art technologies are used to deliver innovative and traditional therapies in this collaborative environment.

An additional challenge, one for veterans with diagnosed mental health and pain issues, is the cancellation of prescribing medical marijuana at the Operational Stress Injury (OSI) Clinics in Canada. According to a September 1, 2017 article on CBC.ca, veterans are now forced to find another medical centre to prescribe their medical marijuana.  For veterans in pain and dealing with mental illness, this change is one more challenge for them to overcome. 

The healthcare professionals at Our Clinic are educated in the medical use of marijuana and how it fits into an individualized treatment plan. Staff can assist veterans with the required paperwork and follow up the approvals with education on strains and delivery options.

Removing barriers to quality, effective healthcare for veterans is a driving factor for Our Clinic. From the first welcome in the reception area to every healthcare professional that treats the veterans, the mission is to make it easier to maneuver through their complex needs on their journey to wellness.


Our Clinic delivers full spectrum, total health care and has assembled a strong and experienced medical team in its unique, multi-disciplinary healthcare centre located in London, Ontario. The suite of services available is dedicated to mental and physical rehabilitation, all managed and coordinated for you by a nurse concierge. www.ourclinic.life

Our Clinic is a proudly philanthropic organization.  Proceeds from Our Clinic are used to support the Rebuild Program which helps those without medical benefits receive health services and wellness products.